What time should I arrive for my appointment?
Try to arrive at least 15 minutes before your scheduled time.
What happens if I miss my reservation?
If you miss your reservation, there are no refunds. Since it's a time-sensitive game, timing is very important.
But what if I am late to my scheduled time?
The appointments start at your scheduled time. Once the door is closed, you will not be permitted into the room if you're late.
Is there any age limit?
We welcome people of all ages (except newborn babies). We usually recommend this activity for people aged 8 years and above.
What happens if we get stuck on a challenge?
Don't panic. We allow you up to three hints per game. You just need to do the, I need "assistance." Should that be trademarked? We can teach you that upon arrival (that's why you need to arrive early).
How long is each game?
Each game lasts for one hour.
How and when do I pay?
Payment has to be made at the time of booking. We accept all major credit and debit cards through our secure online payment system.
What if I want to play with my BFFs only?
That depends on how many friends you have. If it's only 3 of you and total slots available are 10, then the remaining 7 are available for other people to purchase. If you want to, you can purchase all the spots and make it a private event.
Will I be able to leave the room?
Find your escape route and leave the room. If it's an emergency, we can let you out whenever you want. The game will continue even if someone leaves midway.
How many people are allowed in?
Some rooms are designed to accommodate 10 people, while others can have just about 4 people. The more people you play with, the better.
Do you allow booking for parties and corporate events?
How much does it cost?
We charge $25 per person. Prices can differ for special courses that we may bring in.